Building shot

Contact Us

Due to COVID-19 and until further notice, the ICICS building will remain closed (unless you email us to arrange an appointment).




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Undergraduate Students

Before contacting Undergraduate Program Support Staff:

Please search the Undergraduate Program webpages and our FAQs to look through the information that is already available. 

What types of questions can we answer?

Undergraduate Program Support Staff can help you with general inquiries like:  

  • applying for a CS specialization
  • program information
  • course registration
  • accessing and submitting online timesheets
  • applying for student research awards, and more

What types of questions can't we answer?

There are some topics that can't be answered by the Undergraduate Program Support Staff, like:

  • MATH and STATS course requirements
  • prerequisites
  • program options
  • admissions
  • transfer credits
  • meeting CS graduation requirements

For questions on these topics, please schedule an appointment with an advisorFor questions about courses in other departments such as first year PHYS, CHEM, BIOL or ENGL requirements, choosing electives to satisfy the Science breadth requirements, or transferring credits for courses other than CS courses, please see Science Advising.

Are your questions still unanswered?

Send an email or chat with us online.

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Grad Students

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IT Help Desk


What should I do before contacting the CS IT Help Desk?

What can we help with?

The Computer Science IT Help Desk is here to ensure our computing services for CS Faculty, staff, graduates and undergrad students enrolled in CS courses work properly. Our support includes:

  • account-related questions
  • software
  • access to the computing facilities
  • department-owned computer hardware
  • departmental webpages

What can't we help with?

For academic-related questions such as courses, admissions, programs, schedules, etc. for grads and undergrads, please refer to the undergraduate and graduate web pages.

For space and facilities-related requests such as access to the building, access control and any building related issues, please email us.

    Are your questions still unanswered?

    The Computer Science IT Help Desk is available by email:  and online via Zoom from Mon. - Fri. 8:30 a.m. to 4:30 p.m. Until further notice, in-person service is by appointment only. 

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    Building Access 

    Absolutely need to get in the building during COVID-19 restrictions?
    Please email: for requests such as:

    • building access
    • computer lab bookings and access 
    • building-related issues     

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    Location & Hours

    ICICS building
    ICICS Building: Computer Science Department

    Main CS Office Location

    ICICS Building
    The University of British Columbia
    201-2366 Main Mall
    Vancouver, BC Canada V6T 1Z4
    Tel: 604-822-3061
    Fax: 604-822-5485


    Although we won’t be able to talk to you in person, here are our operating hours:
         Office Hours:  8:30 a.m. - 4:30 p.m. (M-F)
         Help Desk:  9:00 a.m. - 4:30 p.m. (M-F)

    Hugh Dempster Pavilion (CS Lecture Theatres and Classrooms)

    6245 Agronomy Road
    Vancouver, B.C.  V6T 1Z4

    Building Access Hours (in non-pandemic times)

    7:30 am - 8:00 pm (M-F)        
    7:30 am - 6:00 pm (Sat.)

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    Getting Here

    Public Transit

    Use the Translink website to plan your route to UBC, or use the "Bus" option on Google Maps direction-finder, which will likely have you arrive at the UBC bus loop near the SUB. Walk west from the bus loop, and then south along Main Mall. There are also shuttle routes for getting around campus. 


    The Thunderbird Parkade and Health Sciences Parkade are the closest parkades to the ICICS/CS building which is located at 2366 Main Mall and the Hugh Dempster Pavilion at 6245 Agronomy Rd. It takes approximately 5 minutes to walk west from the parkades to the building. The "B4" Lot on the corner of Main Mall and Agronomy is much closer than the parkades, however it may be difficult to find spots. It also has several short-term meters. More info.

    Map of Greater Vancouver

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    Other Resources   

    Floor Maps  ICICS building maps of each floor
    UBC Campus Wayfinding Map  Interactive location finder
    UBC Visitor Parking  Find parking locations and availability of spots
    AMS Safe Walk Program   Be escorted safely to your destination on campus

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