**Due to COVID-19 and until further notice, the ICICS building will remained locked. However we really want to hear from you, so please see our numerous methods of contact below.**
Main CS Office Location
The University of British Columbia
201-2366 Main Mall
Vancouver, BC Canada V6T 1Z4
Hours of Operation
Although we won’t be able to talk to you in person we are available during the following hours:
Office Hours: 8:30 a.m. - 4:30 p.m. (M-F)
Help Desk: 9:00 a.m. - 4:30 p.m. (M-F)
Building Access: CLOSED unless you have an appointment
Undergraduate Contact Info
What should I do before contacting Undergraduate Program Support Staff?
What types of questions can we answer?
Undergraduate Program Support Staff can help you with general inquiries like:
- applying for a CS specialization
- program information
- course registration
- accessing and submitting online timesheets
- applying for student research awards, and more
What types of questions can't we answer?
There are some topics that can't be answered by the Undergraduate Program Support Staff, like:
- MATH and STATS course requirements
- program options
- transfer credits
- meeting CS graduation requirements
For questions on these topics, please schedule an appointment with an advisor.
PHYS, CHEM, BIOL or ENGL requirements, choosing electives to satisfy the Science breadth requirements, or transfer credits for courses other than CS courses,
Are your questions still unanswered?
IT Help Desk
The Computer Science IT Help Desk is available by email: email@example.com and online via Zoom from Mon. - Fri. 8:30 a.m. to 4:30 p.m.
Until further notice, in-person service is by appointment only.
What can we help with?
The Computer Science IT Help Desk is here to ensure our computing services for CS Faculty, staff, graduates and undergrad students enrolled in CS courses work properly.
Our support includes:
- account-related questions
- access to the computing facilities
- department-owned computer hardware
- departmental webpages
What can't we help with?
Space and Facilities-related requests such as access to the building, access control and any building related issues, please email us.
What should I do before contacting the CS IT Help Desk?
- To activate your account or reset your password: www.cs.ubc.ca/getacct
- If you are Faculty, Staff, or a current student, please login to www.my.cs.ubc.ca and search the topics. You may find your answer there.
- For lab space, visit: Undergraduate Lab Availability
- Connect to CS resources
- Want to run Linux from Windows?
- Read information about the undergraduate computing accounts
- General computing information for undergrads
- Forwarding email
- Software available for download
- End of term FAQs
Are your questions still unanswered?
Send an email or for online help, visit: https://my.cs.ubc.ca/docs/technical-helpdesk-online-help
Absolutely need to get in the building during COVID-19 restrictions?
Please email: firstname.lastname@example.org for requests such as:
- building access
- computer lab bookings and access
- building-related issues
Hugh Dempster Pavilion (CS Lecture Theatres and Classrooms)
6245 Agronomy Road
Vancouver, B.C. V6T 1Z4
Building Access hours
7:30 am - 8:00 pm (M-F)
7:30 am - 6:00 pm (Sat.)
Use the Translink website to plan your route to UBC, or use the "Bus" option on Google Maps direction-finder, which will likely have you arrive at the UBC bus loop near the SUB. Walk west from the bus loop, and then south along Main Mall. There are also shuttle routes for getting around campus.
The Thunderbird Parkade and Health Sciences Parkade are the closest parkades to the ICICS/CS building which is located at 2366 Main Mall and the Hugh Dempster Pavilion at 6245 Agronomy Rd. It takes approximately 5 minutes to walk west from the parkades to the building. The "B4" Lot on the corner of Main Mall and Agronomy is much closer than the parkades, however it may be difficult to find spots. It also has several short-term meters. More info.
Map of Greater Vancouver