Contact Us



**Due to COVID-19 and until further notice, the ICICS building will remained locked. However we really want to hear from you, so please see our numerous methods of contact below.**

Main CS Office Location

ICICS Building
The University of British Columbia
201-2366 Main Mall
Vancouver, BC Canada V6T 1Z4
Tel: 604-822-3061
Fax: 604-822-5485

Hours of Operation

Although we won’t be able to talk to you in person we are available during the following hours:
Office Hours:  8:30 a.m. - 4:30 p.m. (M-F)
Help Desk:  9:00 a.m. - 4:30 p.m. (M-F)

Building Access: CLOSED unless you have an appointment

Undergraduate Contact Info

What should I do before contacting Undergraduate Program Support Staff?

Please search the Undergraduate Program webpages and our FAQ’s first, and look through the information that is already available. 

What types of questions can we answer?

Undergraduate Program Support Staff can help you with general inquiries like:  

  • applying for a CS specialization
  • program information
  • course registration
  • accessing and submitting online timesheets
  • applying for student research awards, and more

What types of questions can't we answer?

There are some topics that can't be answered by the Undergraduate Program Support Staff, like:

  • MATH and STATS course requirements
  • prerequisites
  • program options
  • admissions
  • transfer credits
  • meeting CS graduation requirements

For questions on these topics, please schedule an appointment with an advisor.

For questions about courses in other departments such as first year PHYS, CHEM, BIOL or ENGL requirements, choosing electives to satisfy the Science breadth requirements, or transfer credits for courses other than CS courses, please see Science Advising.


Are your questions still unanswered?

Send an email or chat with an Undergrad Program Support Staff member online.

Grad Students

IT Help Desk

The Computer Science IT Help Desk is available by email:  and online via Zoom from Mon. - Fri. 8:30 a.m. to 4:30 p.m.
Until further notice, in-person service is by appointment only. 

What can we help with?

The Computer Science IT Help Desk is here to ensure our computing services for CS Faculty, staff, graduates and undergrad students enrolled in CS courses work properly.

Our support includes:

  • account-related questions
  • software
  • access to the computing facilities
  • department-owned computer hardware
  • departmental webpages

What can't we help with?

Academic-related questions such as courses, admissions, programs, schedules, etc. for grads and undergrads. For these types of questions refer to the undergraduate and graduate web pages.

Space and Facilities-related requests such as access to the building, access control and any building related issues, please email us.

What should I do before contacting the CS IT Help Desk?

Are your questions still unanswered?

Send an email or for online help, visit:

Building Access 

Absolutely need to get in the building during COVID-19 restrictions?
Please email: for requests such as:

  • building access
  • computer lab bookings and access 
  • building-related issues     

Location Information

Hugh Dempster Pavilion (CS Lecture Theatres and Classrooms)

6245 Agronomy Road
Vancouver, B.C.  V6T 1Z4
Building Access hours
7:30 am - 8:00 pm (M-F)        
7:30 am - 6:00 pm (Sat.)

Public Transit

Use the Translink website to plan your route to UBC, or use the "Bus" option on Google Maps direction-finder, which will likely have you arrive at the UBC bus loop near the SUB. Walk west from the bus loop, and then south along Main Mall. There are also shuttle routes for getting around campus. 


The Thunderbird Parkade and Health Sciences Parkade are the closest parkades to the ICICS/CS building which is located at 2366 Main Mall and the Hugh Dempster Pavilion at 6245 Agronomy Rd. It takes approximately 5 minutes to walk west from the parkades to the building. The "B4" Lot on the corner of Main Mall and Agronomy is much closer than the parkades, however it may be difficult to find spots. It also has several short-term meters. More info.

Other Resources   

Floor Maps

UBC Campus Wayfinding Map

UBC Visitor Parking

AMS Safe Walk Program 

Map of Greater Vancouver