Manager, Systems Support, Portfolio Administration Systems
Employer
Connor, Clark and Lunn Financial Group
Location
Vancouver, BC
Job Year Level
Graduated Undergrad
Job Type
Full Time
We are looking for a Manager, Systems Support to join our Vancouver-based Information Systems team. As passionate IT people, we are faced with complex problems that are ideally solved with technology. Applying technology to support and manage a variety of business application systems as well as systems hardware infrastructure is critical to our firm's continued success. You'll be joining a friendly, collaborative, tight knit group that works together to effectively apply technology to investment problems. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed.
What You Will Do
In this role you will provide the leadership for the team responsible for supporting and managing a variety of business application systems as well as systems hardware infrastructure. The role involves complex issue resolution, time sensitive outputs, collaborating with key stakeholders and communicating with senior roles across the organization. Proactive identification of process improvement opportunities, project execution and people management are core requirements of this role.
Key responsibilities include:
Key responsibilities include:
- Effectively manage a team of systems support analyst professionals
- Prioritize and manage scheduled processes, ad hoc requests, and projects in collaboration with multiple business partners
- Proactively analyze current process and procedures and redesign workflows to increase efficiency, mitigate risk, and increase the level of service provided to stakeholders
- Provide the team with a deep understanding of systems support best practice
- Lead and develop team members in proficiencies required for them to succeed in their roles
- Plan, prioritize and co-ordinate internal resources to ensure that systems run smoothly and efficiently
- Interview, onboard and train new staff as required
- Ability to solve complex technical issues as they arise
- Perform installation, configuration and ongoing usability improvements to servers and applications
- Proactively monitor and measure systems and servers with appropriate action taken for issues or concerns
- Maintain a culture of ensuring systems are always up, always available and perform optimally
- Work with team members to resolve technical problems for applications
- Liaise with third party vendor support staff as necessary to facilitate the resolution of operational issues as required
- Create and maintain a knowledge base and other documentation, policies and procedures
- Review technical and business operational requests and implement remedial actions plus on-going enhancements to meet user needs and business process requirements
- Assist with server and systems maintenance and upgrades
- Investigate and recommend new technologies
- Be hands-on
- Have knowledge and experience in Microsoft technologies, including .NET architecture framework, MS SQL, MVC, C#, and SSRS, as well as ITIL 4
What You Bring
- Experience: You have a minimum of 4+ years’ experience working in a similar leadership role.
- Knowledge: You have an Undergraduate Degree in Computer Science, Computer Engineering, Mathematics or similar. Experience working in an institutional investment firm is an asset. ITIL 4 certification is required.
- Leadership: Strong leadership skills including planning and managing
- Tech Savvy: You are familiar with programming languages. You are proficient using .NET and MS SQL (an asset). You have a passion about technology.
- Analytic & Strategic: You possess an analytical mind, enjoy solving problems, and have an ability to perform deep thoughtful analysis to discover solutions.
- Operational Excellence: You have an approach and track record in achieving operational excellence where personal drive, high quality work, and getting things done are critical success factors.
- Collaborative Communication: You have a collaborative spirit that helps you work well with others and communicate effectively.
The salary range for this position is $115,00 - $135,000. The salary range provided reflects the base salary range for this position as required by legislation. In addition, there is an annual performance bonus which contributes to the total compensation of this position. Further questions may be directed to the HR team during the interview process.
About Connor, Clark & Lunn Financial Group
Connor, Clark & Lunn Financial Group Ltd. (“CC&LFG”) provides a broad range of traditional and alternative investment products and services to individuals, advisors, and institutional investors. Our business comprises of eleven institutional investment affiliates that are responsible for investment decision making and client service, as well as distribution affiliates including Connor Clark & Lunn Private Capital, which provides multi-asset class investment solutions and Connor, Clark & Lunn Funds which distributes single-strategy investments to individual investors. CC&LFG partners with each of its affiliates by contributing world class operations, product development expertise, broad distribution, and business management. We have grown from $29 billion in assets and 200 people in 2008 to over $110 billion in assets and over 800 people today. This has been accompanied by a high level of change in technology, types of assets managed, trading activity and geographic growth. As we look forward, we can see both opportunities and challenges for further growth that only reinforce our commitment to attracting, retaining, and motivating the most talented people.
This is best achieved by:
A High-Quality Environment: To work with people who we hold in high regard; to enjoy the time that we spend at work; to focus on productive activities without the distraction of politics and bureaucracy; to treat each other with respect.
An Opportunity to Succeed: To do work that has value and which presents the opportunity for professional growth and development.
Recognition and Reward: To recognize each person’s contribution and to align compensation with contribution.
CC&L is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.
This is best achieved by:
A High-Quality Environment: To work with people who we hold in high regard; to enjoy the time that we spend at work; to focus on productive activities without the distraction of politics and bureaucracy; to treat each other with respect.
An Opportunity to Succeed: To do work that has value and which presents the opportunity for professional growth and development.
Recognition and Reward: To recognize each person’s contribution and to align compensation with contribution.
CC&L is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.