There is no doubt COVID-19 has brought out the best and the worst of us. One glance at COVID-related comments and discourse on Twitter illustrates that clearly…
The words typed by customers through online chats with call centres can be a potential wealth of information for businesses. Industries such as banking…
UBC Computer Science Professor Giuseppe Carenini, postdoctoral fellow Hyeju Jang, and graduate student Weirui Kong worked with Neurology professor Thalia Field…
