Difference: DuckyCSCWProject2 (2 vs. 3)

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Ducky CSCW Project 2: Presentation

Electronic Mail

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Bibliography

Special HCI issue on email
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"People like to see their to-dos in front of them"

  • Whittaker and Sidner (overload)
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"People like to see their to-dos in front of them" (covered by Michael)

 
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  • Bälter (filing is a net loss in time)

Ways to keep to-dos in front of users

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  • Overcome Email Overload work
  • OSAF work
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  • Gwizdka, J, Chignell. M.H. (2004). Individual Differences and Task-based User Interface Evaluation: A Case Study of Pending Tasks in Email. Interacting with Computers. Elsevier Science. 16 (4). 769-797.
  • Takkinen, J., and Shahmehri, N. (1999). Task-oriented restructuring of an application domain: a multi-agent architecture for doing things in internet email. Proceedings of HICCS-32. New York: IEEE Press.
  • Venolia, G., Gupta, A., Cadiz, J.J., and Dabbish, L. (2001). Supporting Email Workflow. (Microsoft Technical Report. MSR-TR-2001-88).
  • Whittaker, S., Swanson, G., Kucan, J., & Sidner, C., (1997). Telenotes: managing lightweight interactions in the desktop. Transactions on Computer Human Interaction, 4, 137-168.
  • Kaptelinin, V., 2003. UMEA: translating interaction histories into project contexts, in: Proceedings of the Conference on Human Factors in Computing Systems CHI’2003, ACM Press, New York, NY, pp. 353–360.
 

Conversational grouping

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  • ReMail?
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Auto-categorization/prioritization

Virtual folders

  • Pachyderm (refd by Vanolia)
  • Gmail
 

Interface redesigns

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  • BiFrost
 
  • Jacek's recent work
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Kerr, B., and Wilcox, E., Designing Remail: Reinventing the Email Client Through Innovation and Integration, Proc. Of CHI 2004, Design Case Study, ACM Press (2004), 837-852.
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  • Kerr, B., and Wilcox, E., Designing Remail: Reinventing the Email Client Through Innovation and Integration, Proc. Of CHI 2004, Design Case Study, ACM Press (2004), 837-852.
 
  • Venolia?
  • Lifestreams
  • Gmail(?)
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Effect on groups

  • Bellotti and Ducheneaut (habitat)
  • Whittaker -- mass interaction
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  • Electronic Groups at Work Finholt, Tom and Sproull, Lee S.
  • Communication and performance in ad hoc task groups in Intellectual teamwork: social and technological foundations of cooperative work table of contents Pages: 291 - 325 Year of Publication: 1990 ISBN:0-8058-0534-6 Authors Tom Finholt Lee Sproull Sara Kiesler Publisher Lawrence Erlbaum Associates, Inc. Mahwah, NJ, USA
  • Reducing social context cues: electronic mail in organizational communication Source Computer-supported cooperative work: a book of readings table of contents Pages: 683 - 712 Year of Publication: 1988 ISBN:0-93461-57-5 Authors Lee Sproull Sara Kiesler
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  • Ku 1996 classifies messages L. Ku, 1996. "Social and nonsocial uses of electronic messaging systems in organizations," Journal of Business Communication, volume 33, number 3, pp. 297-325.
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  • I. A. Rudy, 1996. "A Critical Review of Research on Electronic Mail," European Journal of Information Systems, volume 4, pp. 198-213.
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 Not related, but looks interesting and I wanted a place for it:
  • Egan, D., 1988. Individual differences in human–computer interaction. In: Helander, M., (Ed.), Handbook of
Human–Computer Interaction, Elsevier, Amsterdam, pp. 543–568.
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  • Kline, P., 2000. The New Psychometrics, Routledge, London and Philadelphia. -- used by Jacek in his TaskStore paper

Not applicable, not really email:

  • Whittaker, S., Swanson, G., Kucan, J., & Sidner, C., (1997). Telenotes: managing lightweight interactions in the desktop. Transactions on Computer Human Interaction, 4, 137-168.
  • Kaptelinin, V., 2003. UMEA: translating interaction histories into project contexts, in: Proceedings of the Conference on Human Factors in Computing Systems CHI’2003, ACM Press, New York, NY, pp. 353–360.
 
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