TimeStore: A Time-based Interface for Electronic Mail and Task Management. Yiu, K., Baecker, R.M., Silver, N., and Long, B. In Design of Computing Systems: Proceedings of HCI International '97, Volume 2, Elsevier, 1997, 19-22. -- TimeStore actually shows that sort-by-sender is interesting; email already is sorted by time
Gratton and Wellman 1995 Nicholas cites synthesis on email impacts reviewed research literature into how e-mail shapes, and is shaped by organisational structures and processes.
Walther 1992, 1995 Nicolas cites -- less bad behavior than you might expect
more good stuff in Nicholas social impacts paper
Romm 1999 noticed historical progression typical of emerging technologies
Computers, Networks, and Work, K&S, Human-computer interaction: toward the year 2000 table of contents Pages: 755 - 761 Year of Publication: 1995 ISBN:1-55860-246-1
Electronic Groups at Work Finholt, Tom and Sproull, Lee S.
Communication and performance in ad hoc task groups in Intellectual teamwork: social and technological foundations of cooperative work table of contents Pages: 291 - 325 Year of Publication: 1990 ISBN:0-8058-0534-6 Authors Tom Finholt Lee Sproull Sara Kiesler Publisher Lawrence Erlbaum Associates, Inc. Mahwah, NJ, USA
Reducing social context cues: electronic mail in organizational communication Source Computer-supported cooperative work: a book of readings table of contents Pages: 683 - 712 Year of Publication: 1988 ISBN:0-93461-57-5 Authors Lee Sproull Sara Kiesler
Ku 1996 classifies messages L. Ku, 1996. "Social and nonsocial uses of electronic messaging systems in organizations," Journal of Business Communication, volume 33, number 3, pp. 297-325.
I. A. Rudy, 1996. "A Critical Review of Research on Electronic Mail," European Journal of Information Systems, volume 4, pp. 198-213.
Not related, but looks interesting and I wanted a place for it:
Egan, D., 1988. Individual differences in human–computer interaction. In: Helander, M., (Ed.), Handbook of
Human–Computer Interaction, Elsevier, Amsterdam, pp. 543–568.
Kline, P., 2000. The New Psychometrics, Routledge, London and Philadelphia. -- used by Jacek in his TaskStore paper
Not applicable, not really email:
Whittaker, S., Swanson, G., Kucan, J., & Sidner, C., (1997). Telenotes: managing lightweight interactions in the desktop. Transactions on Computer Human Interaction, 4, 137-168.
Kaptelinin, V., 2003. UMEA: translating interaction histories into project contexts, in: Proceedings of the Conference on Human Factors in Computing Systems CHI’2003, ACM Press, New York, NY, pp. 353–360.