Impact of User Experience Research
"Usability is critical for any application, but for mass-market software, usability spells success or failure more clearly than any other feature." Dr. Jerold M. Grochow, Chief Technology Officer, American Management Systems
“ Industry data show that each dollar spent on user studies during product design saves $10 on problem fixes during product development, or $100 or more in rework after product release... It's estimated that 80% of maintenance costs are spent on unforeseen user requirements, while only 20% are due to bugs. “ IBM Web Site
“Massive, new effort is needed in HCI education, research, and practice... Universities should be encouraged to perceive HCI as a ‘critical technology’ and the accompanying skills and knowledge as fundamental to a student's education and preparation for jobs in the information age.” 1994 report of the US National Science Foundation Interactive Systems and Applications of Advanced Technology Program, in collaboration with the Software and Intelligent Systems Technology Office, Advanced Research Projects Agency