IssueProcess < Imager

---++ What To Do If You Have A Technical Problem

If you run into a technical problem, these are the general steps you should follow:

---+++ Urgent:

1) Email help@cs.ubc.ca indicating that the issue is URGENT

2) For emergency after-hours issues which could potentially be addressed with Admin access, contact the Imager tech reps
   * Windows: Ron Maharik, maharik@cs
   * Linux: Brad Atcheson, atcheson@cs

---+++ Non-urgent:

1) Email help@cs.ubc.ca

2) If it is a long-term problem, if the issue could be addressed within the Imager lab, if help@cs is unresponsive, or for any other concern you feel needs attention, add it to the open problems list for the [[StatusReport][Imager-Tech]] group to discuss.

-- Main.batty - 10 Apr 2008

This topic: Imager > WebHome > IssueProcess
Topic revision: r2 - 2011-09-27 - BradAtcheson