Technical Reports

The ICICS/CS Reading Room

UBC CS TR-2005-22 Summary

Go with the Flow: How Users Monitor Incoming Email, September 20, 2005 Anthony Tang, Nelson Siu, Lee Iverson and Sidney Fels, 4 pages

We have only a limited understanding of how users continuously monitor and manage their incoming email flow. A series of day-long field observations uncovered three distinct strategies people use to handle their incoming email flow: glance, scan, and defer. Consequently, supporting email flow involves providing simplified views of the email inbox and mechanisms to support the revisitation of overflow messages.

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