I bought this player as a christmas present for my wife . 3/4 way through the first disk we played on it ( naturally on 31 days after purchase ) the dvd player froze . Now it will not load any disk or just says that there is no disk . Have tried to contact apex via e-mail ( customerservice@apexdigital.com ) , but the e-mail address is not valid . Have tried calling ( 866-4apexgo ) , but can 't get through . This product sucks , the customer service from apex sucks . I should n't have been cheap , should have bought a toshiba .