I purchased two of these players for christmas gifts , and both were bad . The first one would n't work from the start . The second lasted about two weeks before the video went out ! Amazon.com promptly refunded my money for the first one , because a replacement was not available ( thanks amazon.com ! I am still trying to resolve the problem with the second one . I have tried several times to contact apex digital through their on-line support site and their telephone line , but they wo n't answer my emails and their telephone line is always busy . I will never buy another apex digital product !