I purchased this as a christmas gift for my husband . We tried it out christmas night and it worked great . Even viewed cds full of jpgs . We did n't get to use it again for over a month ( sad , i know ) . But when we went to use it again , there was sound but no picture . We saw reviews that said the same thing , and also saw here that their customer service stinks . Though we were past the deadline for returns ( by a few days ) , i contacted amazon right away and pleaded for help . They authorized my late return , and hopefully they are giving apex heck . I hate apex but love amazon , and i tell everyone . Do not buy this player . Who knows how many uses you 'll get out of it before it craps out , but it probably will .